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Frequently
Asked Questions

FAQs


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Caforia Marketplace
Cancellation Process
Return Process
Q. Where are you located?
A.

We are located in Toronto, Ontario, Canada.

Q. Do you have a physical store?
A.

Caforia is an online marketplace. We offer products and services through our website only and do not have a physical storefront.

Q. How can I confirm that my order has been received?
A.

As soon as you place an order, you'll receive an order confirmation email from us to let you know that we received your order. Once your order is shipped, you will receive another email with tracking information. 

Q. How can I check my order status?
A.

As the status of your order changes, you'll receive email notifications. These will indicate that we received your order, we shipped your order and that your order is delivered. You can also view the status of past and current orders by signing in to your account and choosing ‘Order History’ under ‘My Account’.

Please contact our Customer Service if you have any questions about your orders. Please have your ‘Order ID’ (which you can find in your order confirmation emails) ready to help us find your records quickly!

Q. I just placed an order, can I add to it?
A.

Once an order is placed, the order is final. You are not able to add, delete or change it. 

If there is another item that you would like to purchase, simply place a new order. 

Q. What methods of payment do you accept?
A.

We can only accept Visa, MasterCard, American Express with Canadian and American credit card numbers.

Q. How can I redeem my $10 welcome bonus (1,000 points)?
A.

When you register on Caforia, you get 1,000 points ($10 value) automatically on your account. You can simply apply the points towards your order at Checkout.

In the ‘Payment’ block on the ‘Checkout’ page, enter ‘1000’ into the box next to ‘My Points’ and click the ‘Apply’ button. This is the way to get your $10 off your total bill. If you have any questions or didn’t get the discount, please send us message through Customer Service.

Q. Is my order subject to tax?
A.

You will be charged taxes based on the shipping address.

Sales Tax Rates by Province in Canada

- 13% HST : Ontario

- 15% HST : New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island

- 5% GST : Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon

Orders shipped to the USA and other countries are not subject to any taxes.

Q. How long will my order take to arrive?
A.

All orders require 1-3 business days of processing time to be picked, packed, and prepared for shipping. The estimated delivery time is determined based on the shipping address.

! Please note that processing and delivery time varies by each seller.

Q. Free Shipping On Orders Over $45
A.

Free shipping offer applies to all orders of Caforia products - sold and shipped by Caforia over $45 (before taxes, fees, and promo codes) and it will be automatically calculated during your checkout.

Please be aware this offer does not apply to Items sold and shipped by Marketplace sellers (3rd party sellers).

Q. Do Marketplace Sellers offer free shipping over $45?
A.

Free shipping on order over $45 applies to orders sold and shipped by Caforia (before taxes, fees, and promo codes). This is Caforia’s shipping policy and a unique offer.

As each seller determines its own shipping rates, purchasing multiple items from different sellers (including Caforia) may result in multiple shipping charges.

Q. How do I know if a product is sold by a Marketplace Seller?
A.

You’ll see who is the seller of the product you are looking at by finding the “Seller” section on any product page or at checkout. In this section. If you find a seller name other than Caforia, that product is sold and shipped by a Marketplace Seller (3rd party seller).

Q. How do I buy a product sold by a Marketplace Seller on Caforia.com?
A.

The steps for purchasing a product sold by a Marketplace Seller are the same as purchasing any other products on Caforia.com.

Please note that Caforia does not ship Third Party items. Marketplace Sellers will ship their items and will also take care of any customer service inquiries regarding their items. 

Please contact the Third Party Seller directly for any questions relating to:

  • Product details
  • Current or previous orders
  • Shipping/tracking issues
  • Returns
Q. Can I use my reward points or coupons to order marketplace products?
A.

Yes! You can redeem your reward points and/or promo codes when you purchase 3rd party products.

Q. Can I return 3rd party products to Caforia?
A.

Caforia only accepts returns of products sold and shipped by Caforia. Customers should return 3 party products to the Marketplace Seller directly to process the returns.

Q. How do I contact a Marketplace Seller if I have an issue with their product?
A.

We’re sorry something didn’t go right! See below for steps on how to contact a Marketplace Seller:

You must have a valid Caforia account to contact a seller.

  • Sign in to your account.
  • Visit the  “Order History” page in “My Account”. 
  • Click on the “Contact Seller” icon located right next to the seller name.
  • Select the order number and item(s) that you have an issue with.
  • Select the reason for your inquiry.
  • Describe the issue(s) as detailed as possible.
  • Click the “Submit” button.
     

After clicking the “Submit” button, you will receive an email confirming that your message has been sent to the seller. Within 48 business hours, the seller will send you a response from Caforia.com email address.  If you need further assistance, you may contact the seller again by submitting the Contact Seller form.

Q. What should I do if I am not able to get any responses from Marketplace Seller?
A.

We value our customers and strive to offer the excellent customer experience. Therefore, if the Marketplace Seller did not respond to your inquiry within 3 business days please don’t hesitate to contact Caforia Customer Support team. We’re always here to help!

Q. How can I cancel my order?
A.

You can cancel your order within 1 hour after it has been placed.  If you're unable to cancel an order, you can return the items based on the return policy of each seller.

Caforia offers 100% return policy for items sold & shipped by Caforia.

Here’s how you can cancel your order:

  1. Sign in to your Caforia account.
  2. Go to ‘My Account’ -> ‘Order History’ and click the ‘Details’ button of the order you wish to cancel.
  3. Click the ‘Cancel Order’ button at the bottom right of the ‘Order Information’ page.

Once your order is cancelled, we’ll send you an email notification to let you know and we’ll also update your ‘Order History’ in your account to show the cancelled order.

! Please see the next question for the details of return process.

Q. How can I return my order?
A.

When you return an item, you may see different return options depending on the seller, item, or reason for return. You must return your item(s) to the seller directly by following their instructions. You can contact the seller on the Order History page. Click here for our general shipping and return policy.

How to contact a seller

If you aren’t satisfied with Caforia’s preferred brand such as Nutridom (Manufacturer: David Health), you can return the supplements anytime. See  Caforia's return policy.

Please read the following conditions:

  1. Contact our Customer Service ahead of time before sending the item with your order number, your name, the item(s) that you would like to return, and the reason for the return.
  2. Customers are responsible for all return shipping charges.
  3. Any outbound shipping charges paid will not be refunded if the order is returned.
  4. Returns are typically received within two weeks from the time that you mail them. Once we receive your return in our Return Team, please allow approximately 2-10 business days for it to process.
  5. We will process a refund about 2-3 business days after we confirm your returning products.

 

Refunds will be credited to your original method of payment.  Once a refund is issued it can take up to 7 - 9 business days to process. However, it may take up to one billing cycle for some payment types.

Return Address (For products sold and shipped by Caforia ONLY)

Caforia.com
1111 Flint Road, #25
North York, ON, Canada
M3J 3C7

Tel: 416-739-8228

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