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FAQs


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Q. How do I create an account?
A.

There are two ways to create your Caforia account.

1. Creating a Caforia account using your email address.

1) Sign up with your email address and you will receive a verification link to your email address.

2) Check your email and click the verification link.

3) You will be automatically signed in to your Caforia account.

2. Signing in with your social media account.

1) You can sign in with your Google, Kakao or Facebook account. 

2) If you have these 3 accounts with 3 different email addresses, you can sign in with each social media account.

Please note, if you already have created your account with an email address that is also same as your social media account, you need to go through an additional verification process to link those two sign-in method. 

Q. How do I close my account?
A.

We are sorry to hear that you want to close your account with us.

If you no longer use Caforia, please Contact Us to close your account.
Once you have submitted a request, we will review your account information and close the account.

After closing your account, all of your data will be deleted and cannot be recovered.

Q. Where are you located?
A.

We are located in Toronto, Ontario, Canada.

Q. Do you have a physical store?
A.

Caforia is an online marketplace. We offer products and services through our website only and do not have a physical storefront.

Q. How can I confirm that my order has been received?
A.

As soon as you place an order, you'll receive an order confirmation email from us to let you know that we received your order. Once your order is shipped, you will receive another email with tracking information. 

Q. How can I check my order status?
A.

As the status of your order changes, you'll receive email notifications. These will indicate that we received your order, we shipped your order and that your order is delivered. You can also view the status of past and current orders by signing in to your account and choosing ‘Order History’ under ‘My Account’.

Please contact our Customer Service if you have any questions about your orders. Please have your ‘Order ID’ (which you can find in your order confirmation emails) ready to help us find your records quickly!

Q. I just placed an order, can I add to it?
A.

Once an order is placed, the order is final. You are not able to add, delete or change it. 

If there is another item that you would like to purchase, simply place a new order. 

Q. Not available shipping message (Shipping restrictions)
A.

Caforia has been updating data on health foods that have been banned from importation in each country including the United States and South Korea. Therefore, you may experience restrictions to order for those products based on the shipping address you selected.
 

Examples of restricted items

  • United States: Seal omega-3, Serrapeptase, and more
  • South Korea: Melatonin, 5-HTP, NAC, Echinacea and more
     

Please Contact Us for more details.

Q. Limit order quantity by country
A.

Ship to South Korea

If you are receiving goods to South Korea, the product quantity is limited to a maximum of 6. 
This limit applies to natural supplements and cosmetic products.

Ship to China

If you are receiving goods to China, the product quantity is limited to a maximum of 5. 
If you add more than 5 items to your shopping cart, you are not able to proceed to check out.

Q. What methods of payment do you accept?
A.

We can only accept Visa, MasterCard, American Express with Canadian and American credit card numbers.

Q. How can I redeem my $10 welcome bonus (1,000 points)?
A.

When you register on Caforia, you get 1,000 points ($10 value) automatically on your account. You can simply apply the points towards your order at Checkout.

Use your reward points on the ‘Checkout’ page. Enter ‘1000’ or any available amount you wish to use and click the ‘Apply’ button. (add point amount not $ amount)

This is the way to get your $10 off your total bill. If you have any questions or didn’t get the discount, please send us a message through Customer Service.

You can click the ‘Cancel’ button if you want to use your points for the next order.

Q. Is my order subject to tax?
A.

You will be charged taxes based on the shipping address.

Sales Tax Rates by Province in Canada

- 13% HST : Ontario

- 15% HST : New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island

- 5% GST : Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon

Orders shipped to the USA and other countries are not subject to any taxes.

Q. How can I redeem my coupon code or gift card?
A.

You can redeem the coupon code or gift card pin code at Check Out.

At the ‘Review & Payment' step,  find ‘Coupon & Gift Card Pin Code’ under the ’Payment Method section. 

Enter the code in the box click the ‘Apply’ button. 

Click the ‘Cancel’ button if you want to use the coupon or gift card for the next order.

Q. How can I save my credit card for the next purchase?
A.

If you enter your card information at Check Out and select ‘Remember this Card',  your payment details will be saved to your Payment Method
You can save maximum 3 different credit or debit cards under your payment methods. 
When purchasing, click ‘Use New Credit Card’, enter new card information and select ‘Remember this Card' to save a new credit card.

You can manage your payment methods in My Account > Payment Method (Manage my payment methods). 

Please note the default credit card cannot be deleted. 

If the default credit card has expired, save a new card at Check Out and select the newly saved card as the default payment method in My Account > Payment Method. Then you can delete the expired card that was previously selected as the default.
If your billing address is the same as shipping address, select ‘Same as my shipping address’.  If the address is different, enter the address for the billing address and make payment then the address will be saved as the billing address of your payment method.

Q. How long will my order take to arrive?
A.

All orders require 1-3 business days of processing time to be picked, packed, and prepared for shipping. The estimated delivery time is determined based on the shipping address.

! Please note that processing and delivery time varies by each seller.

Q. Free Shipping on Orders Over $45
A.

Free shipping offer applies to all orders of Caforia products - sold and shipped by Caforia over $45 (before taxes, fees, and promo codes) and it will be automatically calculated during your checkout.

Please be aware this offer does not apply to Items sold and shipped by Marketplace sellers (3rd party sellers).

Q. Do you offer international shipping? (Shipping Country)
A.

Caforia ships to 23 countries including Canada, South Korea, the United States, and China. (As of May 31st, 2021)
Other shipping countries other than Canada, Korea, the United States, and China may be added or deleted depending on the circumstances.

Please note, 23 countries are limited to products sold and shipped by Caforia. Marketplace sellers (3rd party sellers) may have limited shipping countries,  so please check each seller's shipping policy.
 

Available Shipping Countries by Caforia

Canada, South Korea, United States, China, Australia, New Zealand, Japan, Hong Kong, Singapore, Taiwan, Philippines, Thailand, Malaysia, United Kingdom, Czech Republic, France, Germany, Italy, Portugal, Sweden, Morocco, Qatar, United Arab Emirates  
 

Available Shipping Countries by Caforia Marketplace Sellers (3rd party sellers)

Check each seller's product page or shipping policy
 

Shipping Address Information

If your shipping destination is South Korea or China, please enter the name and shipping information in each country's language, not English.

It may cause delays if the information is entered in English and Caforia will not be held responsible.

Q. Do I have to pay duties and taxes? (Import fees, customs rules, etc)
A.

Placing an order in South Korea

Personal import duties may apply if the total order amount is over US$150 (approximately $180 Canadian dollars).  
In the case of honey products, import taxes may apply if the total weight of the product exceeds 5kg on a single day.
 

For other international shipping

The amount of customs and import fees are determined by each country's customs rules.
Please contact your local customs office for more details on duties, taxes and other related fees.  
Caforia doesn't charge or collect any custom related fees and cannot be held liable for these fees.

Q. Do Marketplace Sellers offer free shipping over $45?
A.

Free shipping on order over $45 applies to orders sold and shipped by Caforia (before taxes, fees, and promo codes). This is Caforia’s shipping policy and a unique offer.

As each seller determines its own shipping rates, purchasing multiple items from different sellers (including Caforia) may result in multiple shipping charges.

Q. How do I know if a product is sold by a Marketplace Seller?
A.

You’ll see who is the seller of the product you are looking at by finding the “Seller” section on any product page or at checkout. In this section. If you find a seller name other than Caforia, that product is sold and shipped by a Marketplace Seller (3rd party seller).

Q. How do I buy a product sold by a Marketplace Seller on Caforia.com?
A.

The steps for purchasing a product sold by a Marketplace Seller are the same as purchasing any other products on Caforia.com.

Please note that Caforia does not ship Third Party items. Marketplace Sellers will ship their items and will also take care of any customer service inquiries regarding their items. 

Please contact the Third Party Seller directly for any questions relating to:

  • Product details
  • Current or previous orders
  • Shipping/tracking issues
  • Returns
Q. Can I use my reward points or coupons to order marketplace products?
A.

Yes! You can redeem your reward points and/or promo codes when you purchase 3rd party products.

Q. Can I return 3rd party products to Caforia?
A.

Caforia only accepts returns of products sold and shipped by Caforia. Customers should return 3 party products to the Marketplace Seller directly to process the returns.

Q. How do I contact a Marketplace Seller if I have an issue with their product?
A.

We’re sorry something didn’t go right! See below for steps on how to contact a Marketplace Seller:

You must have a valid Caforia account to contact a seller.

  • Sign in to your account.
  • Visit the  “Order History” page in “My Account”. 
  • Click on the “Contact Seller” icon located right next to the seller name.
  • Select the order number and item(s) that you have an issue with.
  • Select the reason for your inquiry.
  • Describe the issue(s) as detailed as possible.
  • Click the “Submit” button.
     

After clicking the “Submit” button, you will receive an email confirming that your message has been sent to the seller. Within 48 business hours, the seller will send you a response from Caforia.com email address.  If you need further assistance, you may contact the seller again by submitting the Contact Seller form.

Q. What should I do if I am not able to get any responses from Marketplace Seller?
A.

We value our customers and strive to offer the excellent customer experience. Therefore, if the Marketplace Seller did not respond to your inquiry within 3 business days please don’t hesitate to contact Caforia Customer Support team. We’re always here to help!

Q. How can I cancel my order?
A.

You can cancel your order within 1 hour after it has been placed.  If you're unable to cancel an order, you can return the items based on the return policy of each seller.

Caforia offers 100% return policy for items sold & shipped by Caforia.

Here’s how you can cancel your order:

  1. Sign in to your Caforia account.
  2. Go to ‘My Account’ -> ‘Order History’ and click the ‘Details’ button of the order you wish to cancel.
  3. Click the ‘Cancel Order’ button at the bottom right of the ‘Order Information’ page.

Once your order is cancelled, we’ll send you an email notification to let you know and we’ll also update your ‘Order History’ in your account to show the cancelled order.

! Please see the next question for the details of return process.

Q. How can I return my order?
A.

When you return an item, you may see different return options depending on the seller, item, or reason for return. You must return your item(s) to the seller directly by following their instructions. You can contact the seller on the Order History page. Click here for our general shipping and return policy.

How to contact a seller

If you aren’t satisfied with Caforia’s preferred brand such as Nutridom (Manufacturer: David Health), you can return the supplements anytime. See  Caforia's return policy.

Please read the following conditions:

  1. Contact our Customer Service ahead of time before sending the item with your order number, your name, the item(s) that you would like to return, and the reason for the return.
  2. Customers are responsible for all return shipping charges.
  3. Any outbound shipping charges paid will not be refunded if the order is returned.
  4. Returns are typically received within two weeks from the time that you mail them. Once we receive your return in our Return Team, please allow approximately 2-10 business days for it to process.
  5. We will process a refund about 2-3 business days after we confirm your returning products.

 

Refunds will be credited to your original method of payment.  Once a refund is issued it can take up to 7 - 9 business days to process. However, it may take up to one billing cycle for some payment types.

Return Address (For products sold and shipped by Caforia ONLY)

Caforia.com
1111 Flint Road, #25
North York, ON, Canada
M3J 3C7

Tel: 416-739-8228

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