Shipping & Returns
1) Processing Time
At canadianhealthfood.com, We are doing our shipping with Canada Post. Once you order items, we will send the item package within 1 business day.
Order Online for Free Shipping Eligibility
|Locations||Shipping fee (CAD)||Details|
|Ontario||Free shipping over $45||It takes 3-5 business days for delivery|
(Out Of Ontario)
|Free shipping over $45||Please allow 5-7 business days for delivery|
|U.S.||Free shipping over $45||It takes 5-7 business days for delivery|
|South Korea||Free shipping over $45||Please make to order before 11am on Tuesday, Thursday, and Saturday.
It usually takes 4-5 business days for delivery
|Others||Free shipping over $45||Please Contact Us|
Free shipping over $45 is automatically calculated during your checkout.
3) CancellationsYou can cancel the order before the delivery. Once your order is shipped, we may no longer be able to cancel it.
4) Detailed Shipping information
You will be contacted by email if this applies.
5) Delivery Standards
6) Secure ordering
Your ordering process is secured with the highest level of security available and is provided by one of the world leaders in ecommerce.
7) Back order/ Out of Stock/ Pricing/ Currency
8) Returns / Refunds
ANY TIME RETURN POLICY
We are pretty sure you will love our supplements you ordered just like us! In case you are not 100% satisfied, we allow you to return your supplements ANYTIME. To ensure a smooth return procedure, please read the following conditions:
- Please inform us via email ahead of time before sending the item with your order number (as quoted in the subject line of your "Order Update" emails), your name, the item(s) that you would like to return, and the reason for the return.
- Customers are responsible for all return shipping charges.
- Any outbound shipping charges paid will not be refunded if the order is returned.
- Returns are typically received within two weeks from the time that you mail them. Once we receive your return in our Return Team, please allow approximately 2-10 business days for it to process.
- We will refund the money 2-3 days after we confirm your returning products.
After your return is processed, your refund will be credited back to the original payment form (credit, debit or PayPal). It usually takes a few days to see the credit back to your account, however, it may take up to one billing cycle for some payment types.
1111 Flint Road, #25
North York, ON, Canada
9) International Orders: Importing of goods and taxes
Please ensure that ordering from us does not contravene the customs laws of your country regarding the importation of nutritional supplements and herbs. Customs fees and/or impounding of an order (including any resultant expense, subsequent loss and/or return shipping) are the sole responsibility of the purchaser.
10) Legal Information
11) Available Payment Methods
We accept Visa/Mastercard Cards.